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Customer Service Advisor

Premier HVAC Company, long established, high turnover and well respected, is currently looking for an energised, dedicated, French and/or Dutch speaking CUSTOMER SERVICE ADVISOR based at Brierley Hill, to facilitate liaison with UK and European customer base across their global chain.

Offered as a permanent contract with attractive working conditions and competitive salary range of £22,000 to £25,000 p.a. (dependent upon experience and skills) and additional employee benefits, this role presents a fabulous opportunity to join a global organisation.

Customer Service Advisor duties:

  • Act as first point of call for all customer email and phone contact
  • Provide customer design quotations
  • Process customer orders, analyse and resolve invoice queries
  • Promote online spares system, Empress
  • Liaise with production, purchasing & transport departments to ensure orders arrive on time/in full
  • Deal with UK and European customers and suppliers
  • Handle customer issues and complaints
  • Manage customer returns

Skills and Attributes required by Customer Service Advisor:

  • Customer focussed
  • French and/or Dutch fluency
  • Excellent communication skills, both written and verbal
  • Ability to troubleshoot and see alternatives and solutions
  • Holistic approach to customer requirements
  • Ability to adapt to fluid situations
  • Good team player with a ‘one team’ approach
  • Ability to professionally challenge the business for the good of the customer
  • IT proficient and computer literate

Hours of Work:  Mon to Fri 8 am to 5 pm

Salary:  £22,000 p.a. to £25,000 p.a. (dependent upon skills and experience)

Don’t miss this exciting opportunity – APPLY TODAY!