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Customer Service Advisor

This well-established manufacturing company are looking for a Customer Service Advisor to join their busy team to act as the Customer’s Champion, ensuring orders are processed on time, in budget and meeting customer expectations. Working alongside a dedicated team in an ever changing environment, this is an ideal opportunity for candidates relishing challenge and dynamic working environment.

 The job entails processing of orders through to Despatch and liaising with Commercial, Engineering and Production Teams.

 Customer Service Advisor duties include:

  • Loading customer schedules onto a SAGE system
  • Monitoring weekly any changes that can impact within a 3-4-month lead time 
  • Ordering parts from China
  • Prioritising container loads from China to make deliveries into UK in line with customer demand
  • Working with outside storage to bring parts in in line with weekly delivery
  • Booking dedicated customer transport via DHL
  • Customer Liaison - general communication with customers regarding queries, deliveries, returns
  • Loading and acknowledging of orders from numerous customers – checking of pricing, delivery times, payment terms
  • Working alongside production to ensure deliveries happen in line with customer expectation
  • Organising transport and despatch paperwork, export paperwork with occasional chamber of commerce requirements

 The ideal candidate for the role of Customer Services Advisor will have the following skills and experience:

  • Ability to process orders through email and also through customer websites
  • Microsoft Office – particularly Excel
  • Good working knowledge of SAGE would be preferable
  • Methodical and good attention to detail
  • Good team player whilst still being able to use own initiative
  • Able to work in a fast changing environment keeping customers informed on a daily basis
  • Preferably to have worked in a manufacturing environment
  • Excellent verbal and written communication
  • Knowledge of export and relevant paperwork for worldwide shipping would be beneficial but not essential

 Location: Redditch

Hours of Work: Mon to Thurs 8.15 am to 5.00 pm, Fri 8.15 am to 2.15 pm

Salary:  £20,000 p.a. to £25,000 p.a.