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Helpdesk Contract Administrator

Established Facilities Management organisation seeks a Helpdesk Contract Administrator to join their busy team within a maternity cover role. If you have previous experience of a similar role within the Facilities Management industry and experience within a Help Desk environment, then please apply today!

Directly reporting to Account Managers, as Helpdesk Contract Administrator, you will be responsible for providing all administrative support to Clients, Suppliers and Management. Duties will include:

  • Ensure all legislative requirements are adhered to
  • Planning and allocation of tasks to technical team, contractors, directly employed engineers any other third party as required
  • Ensure all PPMs are accurate and complete within required SLA’s and records are readily available
  • Monitoring of all active jobs ensuring planning and escalations are in place as required and the CAFM system is updated accordingly
  • Collate and prepare operational and performance data for Company and Client reports
  • Communicate with H&S, Compliance and Property Managers to ensure all RAM’s and Permits are in place as required
  • Raise ad hoc POs for parts /labour on behalf of engineers
  • Administrate activities on Elogbooks as required
  • Prepare and support invoicing accordingly
  • Front of House cover as required for sickness/leave absence

Skills/Experience required by successful candidate for the role of Helpdesk Contract Administrator:

  • Previous experience within a similar role within Facilities Management industry – ESSENTIAL
  • DBS Check (current or applied)
  • Ability to prioritise work effectively to meet business requirements with demonstrable planning and organisational skills
  • Attention to detail and high level of accuracy
  • Ability to communicate within and across functions at all levels and with confidence
  • Ability to adapt to changing requirements
  • A determined individual with high standards
  • A desire to develop as an individual, willing to embrace new challenges
  • A self-starter and able to work autonomously
  • Good knowledge of Microsoft Office

Location: Harwell and Grove

Hours of Work: 37.5 per week

Salary: Negotiable dependent upon experience