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Inside Sales Manager

Exciting opportunity to join a well-established, high repute Global Premier HVAC Company as an Inside Sales Manager. This role focuses on delivering the highest level of customer service for online existing and new customers, producing quotes, assist with parts enquires, chase the pipeline, and migrate customers onto our ecommerce website Empress

 The role of Inside Sales Manager is offered as a permanent contract with competitive salary plus company benefits. This is an exciting opportunity for a strongminded, enthusiastic, driven individual. If you have previous experience as an Inside Sales Manager then please apply today!

 Inside Sales Manager duties would include:

  • Produce equipment quotes
  • Chase up pending quotes to drive the number
  • Understand the digital offering and drive customers onto the digital platform to order
  • Work with the wider team to input ideas on how to improve the digital offering to help support the customers to self-serve and transact.
  • Reply/ answer / chase equipment sales & queries in a timely matter via phone and email
  • Dealing with credit queries in a timely manner
  • To manage all business activity via the company’s CRM system, ensuring that all required fields within the system are regularly and accurately updated
  • Liaise with the design department when drawings are required
  • Ensuring that commercial terms are maintained and accurate

 Skills required as an Inside Sales Manager:

  • Be able to work in a pressurised and demanding environment to meet customer and business needs
  • The ability to serve customers fairly but differently
  • Must have the ability to prioritise
  • Be the voice of the customer inside the business
  • Must have great communication and time management skills
  • Computer literate as well as having the ability to pick-up in-house systems
  • Obtain competitor knowledge of pricing and products
  • To be a Team Player


Location: Brierley Hill

Hours of work: Monday – Friday

Salary: £35,000 p.a. to £40,000 p.a.

Company Benefits: Free On-site Parking, UK Healthcare Membership, Free EAP Helpline, Pension, Free Refreshments & kitchen facilities, Early finish each Friday and Christmas Shutdown